How does my employee change their direct deposit information?

First, while your employee is utilizing DailyPay, we require that their direct deposit information remains their unique DailyPay Account (DPA) within your payroll system. Keeping the DPA there will ensure the smoothest operation and experience for your employees.

To help employees understand where their paycheck will go on payday, we’ve introduced a new setting called Direct Deposit. Here, employees can update their direct deposit location. 

Employees can also update their Automatic Savings, now renamed Split Direct Deposit. This allows employees to send a portion of their remainder pay to a separate bank account on payday. We aim to help more employees take advantage of it and achieve their savings goals.

The functionality of DailyPay on payday remains unchanged. Our goal is to use language that employees are familiar with and make the app as user-friendly as possible, ensuring everyone feels in control of their pay.

If a user wishes to update where DailyPay sends their remainder payments, or any other payments for that matter, they must update that information themselves within their DailyPay profiles.

They will need to navigate to the Account Settings in the drop down list on the right-hand side of the screen. Scroll down to the Bank Accounts section, where they can manage the account they have previously added or add a new account by clicking 'Add New Bank Account'.

Who can change an employee's primary bank account information for the DailyPay Service?

No one at DailyPay and none of our Customer Support agents are able to update banking information on behalf of an employee. Neither are you, the employer, able to change this information for them. That being said, an employee can certainly contact our Customer Support team for assistance on the process to update this information if they are experiencing any difficulties:

• Phone: +1-866-432-0472 
• Email: support@dailypay.com
• Help Center: https://help.dailypay.com/hc/en-us