What if my employee wants to cancel their DailyPay account?

If your employee decides that they no longer want tracking and access to their earned wages before payday, they can request to cancel their account from the DailyPay app. 

To cancel from the DailyPay app, an employee simply needs to navigate to Menu  (accessible from the top left of the home screen) > Settings > Account Cancellation.

Once any outstanding balance for early transfers has been resolved for future payday, the primary bank account your employee added to their DailyPay profile will be sent back to your Payroll Team to update for the following payday. If the employee has not made any early transfers from future paydays, their personal account information will be sent back for the next payday. At this point, the employee’s DailyPay account will be fully canceled. If the employee ever wishes to resume the ability to use DailyPay, they will be able to reactivate their account on their own. 

Please do not manually change an employee’s Direct Deposit information in your system from the DailyPay account outside of the standard Direct Deposit Update process. Removing the DailyPay account too early can result in a prolonged cancellation process, during which an employee’s final transfers are not immediately resolved. Once all of an employee’s early transfers are accounted for, DailyPay will send their primary bank account information to you for updating. 

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