What will the first payday experience be like for my employees who enroll in DailyPay?

Good news - there are only a few small changes that your employee might notice. Importantly, they’ll still be paid on their usual payday in the account that they choose. 

DailyPay works in partnership with you so that your employees can access their pay early if they want to. Once they join DailyPay, we will deposit their paycheck into their bank account on your behalf. That’s why we ask your employee to nominate an account to receive their paycheck when they sign up to DailyPay.

In this article, we'll cover:

• You’re still paying your employee! DailyPay only makes the deposit.

• What will be in their paycheck?

• Is “Available now” the amount they get in their paycheck?

• Troubleshooting

You’re still paying your employee! DailyPay only makes the deposit.

On payday we will deposit the paycheck into your employee’s primary account that they have set in the DailyPay app. Some people will see ‘Wells Fargo’ or ‘PNC’ in their bank statement - that’s still DailyPay! (They’re our payment providers.) Some banks use the payment provider’s name to reference a paycheck deposit. We wish they didn’t, but it’s nothing to worry about.

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What will be in their paycheck?

Your employee is paid whatever they earned in the pay period, minus any amount transferred early with DailyPay (including fees) and minus any taxes or other deductions.

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Is “Available now” the amount they get in their paycheck?

No. What they see as Available now in DailyPay is the portion of their earnings that they can transfer before payday if they want to.

For example, at first they might see half of their earnings as Available now in the DailyPay app. Your employee can get all of that before payday if they choose. DailyPay will deposit the rest of their net pay (after early transfers, fees, any tax and deductions) into their bank account on payday.

Your employee can’t get all of their earnings early with DailyPay. It’s likely to be around half of what they earn, especially in the first few weeks. That’s intentional and is just to make sure that everything works the way it should in the weeks post-launch. 

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Troubleshooting

Any pay your employee transfers early with DailyPay is taken out of their paycheck. So if there’s less in their paycheck than they expect, your employee should check to see how much they transferred early (including any DailyPay fees).  

Did you know that your employees do not have to pay DailyPay fees every time they make a transfer? 1-3 day transfers do not cost a fee if your employee can plan ahead for when they need their earned pay. 

If your employee hasn’t made any transfers and their pay is still less than expected, check the reported shifts and earnings with your employer. Did they work the same number of hours, and is their hourly rate the same? Have all the shifts been reported correctly?
Your employee can look at the Pay tab in the DailyPay app to see what shifts are included in their paycheck, and you can check if it matches what you can see in the DailyPay Admin Portal.

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