What should I do if my employee claims someone committed fraud through their account?

At DailyPay, we understand that the security of your data and the prevention of fraud are of paramount importance to your business. We are committed to maintaining the highest standards of data protection and have implemented a robust security framework to safeguard your sensitive information. In addition to our own systems and protocols, this page details ways you and your employees can help prevent bad actors from accessing DailyPay accounts.

Understand what information DailyPay does and does not request

• DailyPay will NEVER call or text your employees and ask them to share their 6-digit MFA code with us.
• DailyPay will NEVER ask them to share their password with us.
• If DailyPay reaches out to you, phone calls will come from 866-432-0472.

Encourage Strong Password Hygiene

A majority of the fraud cases stem from poor password hygiene and reusing passwords from other sites. For example, if an employee uses the same password for Facebook as they do for Dailypay, then if a bad actor gets access to their Facebook account, then they can also access their DailyPay account. Users should always use a different password for every online account, including DailyPay.

Keep Contact Information Up to Date

DailyPay wants to make sure we always have the most up-to-date contact information, so that we can ensure that verification checks will go to the right number.

Encouraging your employees to keep their contact info up to date is a great way to prevent fraudsters from gaining access to their account.

Watch Out for Scams

Customer Support impersonation scams are on the rise across the financial services industry. As a reminder, DailyPay will never call or text users and ask them for their Multi-Factor Authentication (MFA) code or password.

What To Do When Fraud Occurs

Our goal is to prevent as much fraud as possible on our platform, but if your employee believes there has been suspicious activity on their account, have them immediately contact DailyPay Customer Support at 866-432-0472. Alternatively, they can email or chat DailyPay Customer Support. Our Trust & Safety Team will immediately secure their account and investigate the suspicious activity.