What are DailyPay statuses?

Once your employees have been invited to join your DailyPay program, we let you know if they’re participating by sharing their DailyPay status with you. These statuses are Active, Pending, Deactivated, or Canceled and relate to your employee’s activity in DailyPay. 

You can see statuses in the Employee pages in the DailyPay Admin Portal, where you can click on the Active, Pending, Deactivated and Canceled tabs to see a list of your employees in each state.

What do the DailyPay statuses mean?

Active

Your employee has accepted their invitation to join DailyPay and has signed up. They can make DailyPay transfers if they want to. Look at their Earnings page to see their DailyPay transfers and fees for each pay period.

Pending

The employee has been invited to join your DailyPay program but hasn’t accepted yet.

Canceled

Your employee accepted their invitation to join DailyPay and signed up, but has since canceled their account. You can send them a new invitation to join DailyPay if they change their mind.

Deactivated

Something’s happening in your employee’s DailyPay account that means they can’t currently make transfers. This could be temporary or permanent, depending on the reason for the deactivation. There are multiple reasons why an account is deactivated, such as if the account hasn’t been used in a long time or we are investigating it because we think there might be suspicious activity.

DailyPay accounts are deactivated by us, and you won’t be able to change that for your employee. However, there are ways you can help:

1. Ask your employee to log into their DailyPay app. This might be enough to reactivate their account, and they’ll be able to make transfers again.
2. If logging in doesn’t work, tell your employee to call the DailyPay Customer Support team. We will work with them to identify the reason for their deactivation and help them reactivate, if possible.