How does an Employee redeem a Reward?
A Reward is a special type of bonus your company can offer through the DailyPay platform. It is easy for an employee to redeem a reward through DailyPay, whether or not they are currently signed up!
Enrolled DailyPay Users – With the App
1 Have your employee log into the DailyPay app.
2 Your employee will see their reward information appear on the screen.
3 Have your employee select "Claim Reward" to claim the reward immediately, or “Skip” to claim the Reward later.
4 If your employee chooses Skip, please be sure to advise them to redeem their Reward by going to the Wellbeing tab in the lower right-hand corner before the Reward expiration date, or they will lose their Reward!
5 Have your employee read the information about their Reward, then check the account to make sure the Reward is going to the debit card, pay card, or bank account they’d like it to arrive at. To change which account it is sent to, select the dropdown next to "Account" and choose a debit card or bank account on file, or add a new one for the reward to be sent to. If they wish to add a pay card, select "Debit".
*Note: If your employee chooses to send their Reward to a checking or savings bank account, the reward could take up to two business days to arrive.
6 Your employee will see the "Congratulations" screen, and their Reward is on its way!
Optional: Your employee can now send a thank you note for the Reward if they wish. Type a message and select "Send Thank You", then select "Return to Rewards" to be sent to the Wellbeing tab or "View Your Balance" to be sent to the Earnings tab.
Enrolled DailyPay Users or Non-DailyPay Users – Without the App
1 Have your employee find the email notifying them of their Reward, and click ‘Claim Reward’, which will send them to the DailyPay website.
2 Select "Sign up to claim" if your employee has never signed up before, or "Login to claim Reward" if they have already activated their DailyPay account.
3 Have your employee enter the information prompted to sign up for their DailyPay account, or to log in.
4 Once your employee has completed the sign up/log in process, they will be prompted to enter the debit card, pay card, or bank account they would like their reward sent to.
5 Have your employee select "Claim Reward", and the Reward will appear on their selected debit card or pay card within minutes!
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