Cycle Payment Errors

Account already on file with current user

• How does this occur? A bank account cannot be entered manually if it is already on file for the user. The admin may have missed the intended destination account already listed as an existing account on the Select an Account dropdown. 
• Admin needs to return to Step 1 of “Send a Cycle” and select the account from the Select an Account dropdown 

Account already on file as destination account for current user’s DPA 

• How does this occur? A bank account cannot be entered manually if it’s already on file as the user’s primary bank account and, in this case where the user is active, the destination account for the user’s DailyPay account.
• Admin needs to return to Step 1 of the Send a Cycle flow and select the DPA (/primary bank account) to send to the intended bank account.
• Selecting the DPA will also result in a $0 fee for the cycle payment.

Account already on file with a different user

• How does this occur? An admin inputs the bank account information for a bank account already on file under a different provider account. 
• The admin should add a different account manually or select an existing account if available in Step 1.
• If this is the only account that the admin has knowledge of as being connected to the intended recipient, please contact Client Support at client.support@dailypay.com

Account entered is already on file, but is invalid

• How does this occur? A bank account was previously created by either an admin or the user and failed either a previous pre-note or transfer. At the time of the failure, the account was marked invalid and is no longer available for selection in the Select an Account drop down. In addition, the invalid account also can’t be reentered manually.
• If an admin sees this error, they should return to Step 1 of the Send a Cycle flow and either add another account manually or select an existing account.