How to update an employee's personal information

Employees with an active DailyPay account have the ability to update their personal information on file with their account. Employees who have not yet activated their account can either reach out to Employee Support for assistance or an Admin with access to the DailyPay Portal can add alternate contact information on their behalf in the Portal (see instructions below). 

Active Employees

Once an employee's profile is created and activated, they have the ability to add, edit, or remove any personal information on file for their DailyPay account.

To change their personal information, an employee must log in to their DailyPay account and navigate to Settings > Account Information where they can edit their email address, cell phone number, password, language, and state/providence of residence.

The chosen email address and phone number must be secure and personal. We strongly discourage the use of shared inboxes and phone numbers, as these chosen details will be both the login name and your avenue to reset your password.

Add alternate phone number or email address 

Pending Employees ONLY

If an employee with a ‘pending’ DailyPay status is having difficulty creating their DailyPay account, a Portal Admin with a Full or Local Admin role can add up to one alternate email address and phone number to help create the account. Once saved, the alternate contact information can be used immediately by the employee to activate their account and enroll in DailyPay. 

1. Navigate to the user’s Account Details

2. Click Add and enter the alternate pieces of contact information

The alternate contact information cannot match information that is already on file for another user.

3. Click Save

Once the alternate information is saved, the user can use any combination of contact information (alternate or primary) to enroll in DailyPay. 

For example, Cameron could activate his account using cameron.williamson@dailypay.com and 818-123-1769. 

FAQs: Alternate Contact Info 

The employee is still having issues updating their contact information or enrolling in DailyPay. What are the next steps? 

Contact Employee Support.

How soon can an employee use the alternative contact information to enroll?

The employee can use alternative contact info immediately after the Admin saves in the information in the Portal. 

Will adding alternative contact information impact what is submitted via the User Roster?

No. Newly submitted contact information does not override contact information submitted via the User Roster. Contact information submitted through the User Roster always remains on file for the employee.

Are pending employees only able to update contact information through their employer?

No, employees will continue to be able to contact Employee Support for help enrolling or logging in post-enrollment. 

Are the pending employees required to use the alternative phone number and email address to enroll once added?

No. Employees can enroll in DailyPay using any combination of the contact information associated with their account. The information they use for enrollment will persist on their account after they are enrolled.

Will the alternative contact info be used for communication to employees from DailyPay?

No, the alternative email/phone number will not impact communication preferences. The alternative contact info is meant to aid the enrollment flow, not dictate user communications experience post enrollment. The employee will be able to update comms preferences post enrollment.

Who has the ability to add alternate contact information in the DailyPay Portal?

Full Admins have the ability to add or update alternate contact information for any user in the DailyPay Portal. Local Admins have the ability to add or update alternate contact information for any of the users included in the pay groups and locations for which they have access.